Privacy Policy
Last Updated: March 15, 2025
Introduction and Data Controller
Neodrivetask ("we," "us," or "our") operates the website neodrivetask.com and provides working capital analysis services primarily to businesses in Malaysia. This privacy policy explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international privacy standards.
As your data controller, we're committed to protecting your privacy and being transparent about our data practices. We understand that trust forms the foundation of our professional relationships, and we take our responsibility to safeguard your information seriously.
Our registered office: 7, Jalan Tokong, Ipoh, 30250, Ipoh, Perak, 31650, Malaysia
Information We Collect
Personal Information You Provide
- Contact details including name, email address, phone number, and business address
- Company information such as business name, industry, and size
- Financial data you share for working capital analysis purposes
- Communication records from our interactions with you
- Educational program enrollment information and progress data
Automatically Collected Information
- Website usage data including pages visited, time spent, and navigation patterns
- Technical information such as IP address, browser type, and device characteristics
- Cookies and similar tracking technologies data
- Geographic location data based on IP address
How We Use Your Information
We process your personal data for legitimate business purposes and only when we have a legal basis to do so. Our primary uses include:
- Providing working capital analysis services and financial consultation
- Delivering educational programs and learning materials
- Communicating about our services and responding to your inquiries
- Improving our website functionality and user experience
- Complying with legal obligations and regulatory requirements in Malaysia
- Protecting our business interests and preventing fraudulent activities
We don't sell your personal information to third parties or use it for purposes beyond those outlined in this policy without your explicit consent.
Data Sharing and Third-Party Relationships
We maintain strict controls over data sharing and only work with trusted partners who meet our privacy standards. Information may be shared in these specific circumstances:
Service Providers
We work with carefully selected third-party service providers who assist with website hosting, email communications, payment processing, and analytics. These partners are contractually required to protect your data and use it only for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by Malaysian law, court orders, or to protect our legal rights and those of our clients. We'll notify you of such disclosures unless legally prohibited from doing so.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to the same privacy protections outlined in this policy.
Your Rights and Control Options
Under Malaysia's PDPA and international privacy principles, you have significant control over your personal data. Here's what you can do:
- Access: Request copies of the personal data we hold about you
- Correction: Update or correct inaccurate information in our records
- Deletion: Request removal of your data when it's no longer needed for legitimate purposes
- Portability: Obtain your data in a structured format for transfer to another service
- Withdrawal: Revoke consent for data processing where consent is our legal basis
- Objection: Object to processing based on legitimate interests in certain circumstances
To exercise these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 21 days as required by Malaysian law, though we often respond much faster.
Data Security and Protection Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes:
- Encryption of data both in transit and at rest using industry-standard protocols
- Regular security audits and vulnerability assessments
- Access controls limiting who can view your information based on job responsibilities
- Secure backup systems with encrypted storage
- Employee training on data protection and privacy best practices
- Incident response procedures for potential security breaches
While we implement strong security measures, no system is completely immune to risks. We continuously monitor and update our security practices to address evolving threats and maintain the highest protection standards possible.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, or resolve disputes. Our retention periods are based on:
Service-Related Data
Information related to our working capital analysis services is typically retained for 7 years after the completion of our engagement, in line with Malaysian business record requirements.
Educational Program Data
Learning progress and educational records are maintained for 3 years after program completion to support ongoing professional development and certification requirements.
Marketing Communications
Contact information for marketing purposes is retained until you unsubscribe or request deletion, with inactive contacts automatically removed after 24 months.
When data reaches the end of its retention period, we securely delete or anonymize it using methods that make recovery impossible.
Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our content. We use both essential cookies that are necessary for website functionality and optional analytics cookies that help us improve our services.
You can control cookie preferences through your browser settings. Blocking certain cookies may affect website functionality, but won't prevent you from accessing our core content and services.
We use analytics tools to understand website traffic patterns and user behavior, but this information is aggregated and doesn't identify individual visitors. Any personal data collected through analytics is governed by the same protection standards outlined in this policy.
International Data Transfers
While we primarily operate within Malaysia, some of our technology partners and service providers may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place:
- Transfers only to countries with adequate data protection laws
- Contractual agreements requiring equivalent protection standards
- Regular monitoring of international partners' data practices
- Compliance with Malaysian cross-border data transfer requirements
We'll notify you if significant changes occur in how we handle international data transfers that might affect your privacy rights.
Children's Privacy
Our services are designed for business professionals and we don't knowingly collect personal information from children under 18 years of age. If we become aware that we've inadvertently collected such information, we'll delete it promptly.
Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can address the situation appropriately.
Policy Updates and Changes
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Continued use of our services after policy updates constitutes acceptance of the revised terms, though we'll seek explicit consent for material changes that significantly affect how we handle your personal data.
Privacy Questions and Contact Information
If you have questions about this privacy policy, want to exercise your data rights, or need to report a privacy concern, please contact us:
Address: 7, Jalan Tokong, Ipoh, 30250, Ipoh, Perak, 31650, Malaysia
Phone: +6052548807
Email: contact@neodrivetask.com
We're committed to addressing your privacy questions promptly and transparently. Most inquiries are resolved within 2-3 business days.